Why AVSA?
Environment
It is the fundamental pillar of sustainable development. We do everything to bring out this strong dominant in each of our outings through sharing, exchanges, reflections, specific activities. Transmitting this knowledge is the very essence of AVSA.
Exploration
Explore our surrounding nature, our countryside and forest landscapes, the cultures of our different valleys, anthropology and human history through the centuries, but also explore others, those with whom we decide to hike, and above all , self-exploration.
Social
At AVSA the social pillar of sustainable development is key. We guarantee fairness and inclusion of all participants, whatever their origin or affiliation (ethnicity, politics, gender, people with disabilities, reduced mobility, etc.)
They believed in me
Customers' opinion
Indicator
The satisfaction of our customers is a top priority for us.
This is why we use indicators such as the Net Promoter Score (NPS), the global Customer Satisfaction Score (CSAT), the CSAT safety and the CSAT comfort to measure and continuously improve the quality of our services.
These indicators allow us to closely monitor the needs of our customers and offer them an unforgettable mountain hiking experience.
NPS
11
Global CSAT
96%
CSAT security
98%
CSAT comfort
98%
